DELIVERY + SHIPPING


Processing Time

Each new order will be shipped in the most timely manner possible. In-stock items will ship from our studio within 3 - 5 business days of the purchase date. Exceptions to this are made to order items, hand-painted door mats, and custom orders, which are processed in 1 - 3 weeks, depending on the product. 

 

Shipping Method + Time

All packages are shipped via USPS - First Class and Priority Mail if it is over 1 lb. All orders/shipping charges include tracking. It usually takes 2-5 days for the order to arrive once it is dropped off at the post office.


Lost Packages


Once an order leaves our studio and is in the hands of the USPS, we are no longer responsible for the item.

Once items are marked as delivered, we are also not responsible for theft.

If your item is stolen or lost, please first contact your local post office to see what they can do to help you find it. They are the best resource in finding a lost package. A lost package is not fun for either of us, we promise!

However, we will always do our best to work with you to either replace your order or give you a discount to re-purchase your items. Again, please work with your local post office and contact us if you need the tracking info or have any other questions!

 

OTHER QUESTIONS OR CONCERNS

If you have any other questions or concerns about a purchase or product please, click here, to contact us!